On 27th March 2024, we updated our Terms and Conditions for EXPERIENCES, COURSES and BAREBOAT CHARTERS. All guests who have already booked with us for 2024 have been contacted via email informing them of the changes. Those with bookings scheduled have been given the option to OPT OUT of the changes as their bookings were secured based on the old T&Cs.
For guests who secure their bookings after 27th March, the new T&Cs will apply.
Why are you changing your T&Cs?
Changes to our Terms and Conditions are due to the increased number of late cancellations we are now receiving from our valued customers. This often results in loss of income for our small, family-run business when we do not have enough time to re-sell the sailing experience or charter that has been cancelled. An earlier payment and cancellation window will give us more time to re-sell the cancelled booking and may also provide us with a bigger chance of being in a position to refund part of your payment.
What are the changes?
Here is a link to our T&Cs for EXPERIENCES and COURSES
Here is a link to our T&Cs for BAREBOAT CHARTERS
In a nutshell, the changes are as follows:
Changes to paragraph 2: Payments
Where deposits have been paid, the balance will be due 8 weeks before commencement of the experience/course/charter instead of 4.
Changes to paragraph 4: If you wish to cancel
Requests for cancellation or alterations to bookings will need to be received 8 weeks before commencement of the experience/course/charter charter instead of 4.
What will happen next?
In our booking confirmations, we will continue to provide a direct link to our T&Cs and continue to recommend that our guests take out adequate insurance to cover any cancellation outside our terms and conditions, particularly in respect of medical conditions for you or close members of your family which may result in your cancellation.
We would like to thank you for your understanding and look forward to welcoming you aboard in 2024.
